FAQ
I can't connect to the software.
Please check your network connection and power supply, as the software is based on a network-based communication between the server and the PC. Ensure that the network is available and has a strong enough connection. If you are still unable to connect despite no issues in the network, please contact our technical support. .
Is a software training session offered?
A training session will be offered during the program installation. After the training, any further issues should be forwarded to technical support.
How long is data stored?
All uploaded data in the software database will be saved permanently, unless any anomalies occur.
Can I issue a temporary license?
Temporary license shall be issued only for the duration when it is not contrary to the terms of use in the software agreement.
The software does not run properly after a server reboot.
Normally, any unexpected behavior from a sudden system crash can mirror signs of technical issues. If such symptoms occur, please seek technical support.
Is technical support offered throughout the license term?
Technical support service is valid through the terms of the license. However, the commencement of technical support can be delayed to a pre-defined date. In this case, the technical support team will notify you of the delay.
How long are system logs kept?
System logs are kept for one year and deleted after that.
What are the rules for generating passwords?
10 or more digits including English + numbers + special characters.
Example: onepredict123!@# (O) / onepredict123 , onepredict!@# (X)